Crypto Change

Crypto Change Privacy Policy

Last updated: November 24, 2023


1.1 As used herein, the following terms are defined as follows:

1.1.1 “The Company”, “Crypto Change”, “We” and “Us” refer to the website (hereinafter referred to as “this Website” or “the Website”), which is a platform dedicated to the transaction of digital assets and the provision of related services.

1.1.2 “Digital Asset” refers to a digital representation of value (also referred to as “cryptocurrency,” “virtual currency,” “digital currency,” “crypto token,” “crypto asset,” or “digital commodity”), which is based on the cryptographic protocol of a computer network that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as a medium of exchange and/or store of value.

1.1.3 “Service” refers to services offered on the Website or when you use the Crypto Change mobile app.

1.1.4 “User” refers to all persons who explore our services, sign up for and access our Services.  For the convenience of wordings in this Policy, users are also referred to as “you” or any other applicable forms of the second-person pronouns.

1.1.5 “User Account” refers to a user-accessible account offered via the Company’s services, including without limitation, the hosted wallet services where Digital Assets are stored. 

1.1.6 “Personal Information” or “Personal Data” or “your data” refers to any information relating to you as an identified or identifiable natural person, including but not limited to your name, an identification number, location data, or an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.


2.1 This Privacy Policy describes how we collect, use, and share personal information when you explore, sign up for or access our Services. We collect and use your information in order to provide and improve our Services and your experience, protect the security and integrity of our platform, and meet out legal obligations. We share your information with our affiliates, as well as trusted third parties and service providers, in order to offer our Services and fulfill legal requirements. Please read this Policy carefully as it is legally binding when you use any and all Crypto Change services, regardless of how you access or use them, including through mobile devices or other portals. Accessing and using our Services means that you accept this Privacy Policy and its terms. If you do not wish for your personal information to be collected, used, or disclosed as described in this Privacy Policy, or you are under 18 years of age, you should stop accessing our Services.


3.1 Crypto Change may collect and use the following Personal Information from you to provide services:

3.2 Crypto Change may also collect, receive, and use the following Personal Information from you to monitor and improve the function of Crypto Change Website, enhancing your experience in using Crypto Change services: 

3.3 Personal Information you provide while using Crypto Change services may be retained, even if your registration is left incomplete or abandoned.

3.4 If you are providing Personal Information of any individual other than yourself to us during your use of Crypto Change Website and Crypto Change Services, you promise that you have obtained consent from such individual to disclose his/her Personal Information to us, as well his/her consent to our collection, use and disclosure of such Personal Information under this Privacy Policy.


4.1 Crypto Change uses the Personal Information we collect for the following carefully considered business purposes, which also benefit our Users:


5.1 Crypto Change works with service providers, partners, and other third parties to help us provide our services, and as a result we need to share certain information with these third parties as following.

5.2 Except those listed above, Crypto Change does not sell, trade, transfer Personal Information to external parties, or allow external parties to do so on Crypto Change Website. Nevertheless, your Personal Information will not be provided to external parties for marketing, advertising or other purposes, unless an authorization is directly obtained from you.


6.1 We adopt appropriate physical, electronic, technical and managerial measures to protect and safeguard your Personal Information.  We will, to the greatest extent possible, ensure that any Personal Information collected through our Website shall be free from being subject to the nuisance by any external parties.  The security measures that we may take include but are not limited to:

6.2 To help us protect your Personal Information, you should maintain the secrecy of your logon ID and password you may have set up while using Crypto Change services.  We shall not be held liable for damage or loss of any kind caused directly or indirectly by your own failure in maintaining the secrecy of your logon information. 


7.1 We retain your information as needed to provide our Services, comply with legal obligations, or protect our or others’ interests. While retention requirements vary by country, we maintain internal retention policies on the basis of how information needs to be used. This includes considerations such as when the information was collected or created, whether it is necessary in order to continue offering you our Services, whether we are required to hold the information to comply with our legal obligations, including AML/KYC compliance or other financial regulatory obligations, or information preservation requirements. We also keep certain information where necessary to protect the safety, security and integrity of our Services and Users.

7.2 We retain biometric information for the period required for financial regulatory compliance or otherwise as required by applicable law. Our third-party identity verification service providers retain this information for as long as set out in their applicable notices/policies.

7.3 In line with these considerations, we delete information that is no longer needed for the above purposes. We will also duly evaluate the need to delete information when you request deletion of your account with us (which you can initiate by clicking the “Account Cancellation” button in the Crypto Change mobile app).


8.1 The Websites and Services are not directed to persons under the age of 18, and we do not knowingly request or collect any information about persons under the age of 18. If you are under the age of 18, please do not provide any personal information through the Website or Services. If a User submitting personal information is suspected of being younger than 18 years of age, Crypto Change will require the relevant User to close his or her account, and will take steps to delete the individual’s information as soon as possible.


9.1 Browser cookies are text files with small pieces of data downloaded onto your computer or mobile device. Browser cookies and other similar technologies (collectively called “Cookies”) enable websites and apps to store information or facilitate access to information stored on your device to enable certain features and distinguish you from other visitors. These technologies are used by most website and app providers to let users navigate between pages efficiently, ensure security of the webpage or application, understand how their websites are used, remember user preferences and generally improve the user experience. When you use Crypto Change services, we may place cookies and similar technologies, (such as APIs, mobile advertising identifiers, tags and local storage) on your computer or other devices used to engage Crypto Change services. 

9.2 We use Cookies for the following purposes:

9.3 The length of time a Cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session Cookies will only stay on your device until you close your browser. Persistent Cookies stay on your browsing device until they expire after a defined duration (for example, a few days, weeks or months) or are deleted.

9.4 You are free to decline most of our session Cookies for each browser or browser add-on permit on each device you use to surf our Website, but choosing to remove or disable our Cookies may interfere with your use and functionality of Crypto Change services.


10.1 Depending on the jurisdiction, you may have the following rights of your Personal Information covered by this Privacy Policy. Please bear in mind that if you choose to exercise such rights this may affect our ability to provide Crypto Change services.  For inquiries about your Personal Information, please contact us by sending an email to and Crypto Change will make reasonable efforts to accommodate your request.  However, we also reserve the right to impose certain restrictions and requirements on such requests, if allowed or required by applicable laws. Please also note that it may take some time to process your request, consistent with applicable law.

10.2 Under certain US data privacy laws, you may also designate an authorized agent to make these requests on your behalf.

10.3 To protect your privacy and security, we may take steps to verify your identity before complying with your request and we may decline your request if we are unable to verify your identity.

10.4 These rights are not absolute, and may be denied: (a) when granting access or assisting portability would adversely affect the rights and freedoms of others; (b) to protect our rights and properties; (c) where the request is frivolous or vexatious; or (d) as otherwise permitted by law.


11.1 At sole discretion of the Company, we may amend this Privacy Policy from time to time by posting the amended version on our Website, publishing the effective date of the amended version, and highlighting amendments made. We may announce such amendments to you via email, but you are strongly encouraged to review such Policy regularly. If you do not agree with any of the amendments made, you shall stop using Crypto Change services immediately. Should you continue to use Crypto Change services after we release an amended version of this Policy, your continued visit to Crypto Change Website shall indicate and show that you agree to the update and agree to comply with the updated Privacy Policy.

11.2 We may provide additional "just-in-time" disclosures or information about how we collect or use your information in the context of specific Services; these in-product notices may supplement or clarify our privacy practices or may provide you with additional choices about how we use your information.


12.1 If you have any requests, comments, or questions regarding this policy, please contact us via email at Crypto Change will not be responsible for your failure in using effective contact channels, or any act or omission related.